Key features of modern casino management systems

The list of features offered by advanced casino management systems is really wide and continues to be replenished and improved in accordance with market requirements. In this article, we list the main components of the progressive casino CMS sufficient to make sure that the well-coordinated work of the technical side of gambling club must combine reliability, universal functions, and the security of the customers and the institution itself.

  1. Slot machine management:
  • Automatic log lists for each slot which must also contain financial data
  • Continuous mode of adjustment and management of electronic mechanisms of the slot, reading and correction of received data
  • Online slot status reporting
  • Inspection and immediate detection of malfunctions as well as timely notifications about it
  • Setting up the payout tables, winning odds and combinations
  1. Game zone management
  • Online tracking of gaming halls operations
  • Monitoring and verification of incoming data on gaming trends and used games
  • Detailed analysis of customer preferences by types of slot machines, time spent and the game itself
  • Status of slot machines, instant notification of the prizes
  1. Game process tracking
  • Preparation and maintenance of client databases
  • Track customer’s database with statistics of permanent players as well as the most financially active clients
  • Selection of the most “important” players;
  • Automatic tracking of customers who have ever been checked in casino blacklist
  • Monitoring the activity of each player regarding the games offered online
  • Storage of data on each player’s bonuses and other types of operations on his/her account
  1. Financial statements
  • Keeping a detailed financial history of gambling establishments for the current and any other period
  • Online monitoring of betting operations
  • Providing opportunities of non-cash payment
  • Reporting on the financial transactions in all casino cash desks
  • Online reporting on the amounts and exact timing of payments
  1. Sales in associated casino departments
  • Monitoring of the exchange of bonuses earned by the players on services and purchases at restaurants, bars or casino gift shops
  • Taking into account the preferences of customers on menu and drinks
  • Rating of food and drinks;
  • Control of purchases for each shop, work with suppliers and warehouse balance
  • Reporting on the work of the restaurants and bars for a selected period of time
  1. Non-cash payment for games
  • Monitoring the database of customers with the possibility to order and deliver the cards
  • Ability to manage cards for casino workers
  • Check and control the status of the cards
  • Control of the non-cash game process and instant response to possible errors in the payment process
  • Reports on non-cash games and statistics of such transactions throughout the gambling halls
  • Protection of information at all levels

The list can be continued based on the requirements of each individual customer and his aims on the online gambling market. And the more effort is invested by the company management to the casino CMS, the more reliable and hence popular in the market becomes a gaming system and internet cafe. Also, the quality of services directly affects the number of visitors and the ability to react to their requests, fixing problems in the system and improving the quality of the game.




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